Key Accounts Administrator

Otis is growing and we are recruiting a Key Accounts Administrator working within our Otisline Contact Center Team, based in Leicester. The hours of work will be Monday to Friday 8am-4pm.

To act as the primary support to Otis Key Account managers interfacing between our key account customers, Engineers and Field Service Managers to ensure attainment of account specific KPIs.

• Build effective relationships with our key account clients and account team.
• Provide additional support with updates regarding Engineer estimated time of arrivals ensuring relevant information is updated on Otis business systems ensuring customer helpdesks and designated points of contact are kept updated throughout.
• Update client web portals with the above information and ensure closure of work orders/tasks within the agreed timescales.
• Ensure quotations are submitted through web portals where required.
• Support the closure of insurance reports through client systems and web portals.
• Provide agreed customer bespoke reports within time frames stipulated by the client and agreed by the Account manager, through use of the Otis CRM system.
• Support Account managers where requested with customer meetings and provide relevant information as required for these.
• Provide extensive updates on any shutdown units and keep customer fully informed of progress.
• To provide adequate coverage for holiday and sickness within the department when required.

• You are passionate about excellent customer service.
• You have excellent written and verbal communication skills.
• You are a team‑player and are able to work under pressure to deliver business commitments.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at