Customer Experience Advisor | S1 | Retail Banking | Wigston

Role Overview

Santander is looking for a Customer Experience Advisor based out of Wigston Branch, working 24.5 hours per week on a rota'd basis Monday to Saturday, between 8am and 6pm. In this role you will serve as the first point of contact for customers in branch or over the phone, assisting with day‑to‑day transactions, queries, and servicing, and building relationships to find solutions.

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day‑to‑day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

• Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can‑do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
• Right to work in the UK to commence employment with Santander

• Salary Range: £25, GBP per annum (depending on experience); annual salary is based on a standard 35‑hour working week.
• Plus a £500 annual cash allowance to spend on benefits.
• 25 days' holiday plus bank holidays, which increases to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates (medical insurance, dental insurance, health assessments).
• Pension: 8% of salary automatically contributed by Santander; if you contribute, Santander matches up to 12.5% of salary and offers a cash option.
• Protection benefits: company‑funded death‑in‑service benefit and income protection insurance, with discounted rates for additional life assurance and critical illness cover.
• Share plans to share in Santander's success.
• Employee discounts on Santander products and services.
• Wellbeing programmes: access to wellness partners across four pillars (physical, mental, social, financial) including gym discounts, online classes, flexible healthcare and mental health support.
• Family support: enhanced leave, childcare options and tailored wellbeing support.
• Volunteering opportunities.
• Global growth opportunities across international network.