Trainee Customer Care Advisor

Due to our continued success, we are expanding our Customer Services team and looking for an enthusiastic and customer-focused individual to join us as a trainee Customer Care Advisor based from our Leicester Office. This is an excellent entry-level opportunity for someone looking to begin a career in the house building industry. You will be fully supported and trained to handle enquiries, coordinate remedial works, and ensure our social housing partners receive an outstanding post-completion experience.

• Act as the first point of contact for housing associations, councils, and other registered providers, handling inbound calls, emails, and online queries in a professional and timely manner
• Log, track, and manage defect and maintenance reports accurately on Alpha
• Liaise with site teams, subcontractors, and suppliers to arrange remedial appointments and ensure works are completed to schedule
• Keep housing partners informed throughout the resolution process, providing clear and regular updates
• Support the team in managing end‑of‑defect‑liability period inspections and sign‑offs
• Carry out general administrative tasks to support the wider Customer Care department

• Genuinely passionate about delivering excellent customer service
• Good verbal and written communication skills, with a professional and empathetic telephone manner
• Well‑organised with good attention to detail and the ability to manage multiple tasks simultaneously
• A working knowledge of Microsoft Office (Word, Excel, Outlook)
• A positive, can‑do attitude with a willingness to learn and develop
• A team player who is also capable of working independently
• Resilient under pressure and able to remain calm when dealing with frustrated or demanding contacts
• A desire to learn about the house building industry and develop a long‑term career within it

• Previous experience in a customer‑facing, admin, or complaints‑handling role
• Some knowledge of residential construction or property
• Familiarity with the social housing sector or registered providers

This is an excellent opportunity for a trainee Customer Care Advisor to join our team. We offer a competitive salary plus benefits, which include:

• enhanced pension scheme
• private medical insurance
• life assurance
• generous annual leave with the option to purchase extra annual leave

To apply please send a CV with a covering letter with salary expectations to