Decant Officer

Overview

A leading housing provider is looking for a Decants Officer / Decants Assistant to join their team and support residents who need temporary accommodation due to major repairs or urgent property issues.

This is a customer-focused role where you’ll be the key point of contact for residents, helping coordinate temporary moves, arranging accommodation, and ensuring residents are supported and kept informed throughout the process.

• Support residents through the decant process.
• Arrange temporary/emergency accommodation.
• Liaise with repairs teams and accommodation providers.
• Provide updates and respond to resident enquiries.
• Maintain accurate records and process documentation.
• Manage sensitive conversations with empathy and professionalism.

• Experience in social housing, housing management, resident services, repairs or customer service.
• Strong telephone and communication skills.
• Confidence handling challenging conversations.
• Excellent organisation and attention to detail.
• Ability to learn systems quickly and work in a fast-paced environment.

• Competitive £20 per hour pay rate.
• Immediate start available.
• Opportunity to gain valuable experience within a leading housing provider.
• Work in a role that directly supports residents during important and challenging times.
• Office-based position in Leicestershire
• Monday to Friday working hours, offering a great work-life balance.
• Full training provided on systems and processes.
• Potential for contract extension.

If this Decant Officer role sounds like your next step, apply now or contact Olivia at