High Rise Co-ordinator

Salary:
Up to £11,864 (pro rata)

Location:

Leicester

Basis:
Permanent, part-time working 16 hours per week

Are you passionate about making a difference and improving our neighbourhoods?

Platform Housing Group is one of the largest housing associations in the Midlands. Now is a great time to join Platform – a dynamic, forward‑thinking social housing business offering an inclusive and supportive environment with excellent benefits and family‑friendly policies.

As a High‑Rise Coordinator in our Localities team, you will serve as the first and main point of contact for all residents, visitors and external contractors at Elizabeth House and De Mont Fort  House. Your role will involve delivering the highest level of customer service, monitoring on‑site security, carrying out patrols and routine inspections, reporting hazards to the Operations Team, handling repairs, assisting with lettings, providing rent statements, and recording anti‑social behaviour incidents in line with Group policies.

You will also be the primary responder to emergency incidents, ensuring processes are followed, information is recorded accurately, and messages are passed on to responsible managers and emergency services. The role requires full flexibility to work 2 pm‑10 pm shifts on Fridays and Saturdays, with a first week of training that includes full‑time night and day shifts.

• Experience in a customer care or front‑of‑house customer‑facing role
• Excellent communication skills, able to manage upset or distressed customers
• Ability to build good working relationships with a wide range of people
• Self‑initiative, calm under pressure, proactive approach to work
• Basic computer skills and administration capability
• Accurate incident recording and reporting ability
• Basic DBS check required

• Up to 28 days annual leave (plus bank holidays), with the option to buy and sell leave
• Family‑friendly policies
• Medicash membership including employee assistance programme, discounted gym membership and exclusive discounts
• Non‑contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and development opportunities
• Salary sacrifice electric vehicle scheme
• Employee reward and recognition scheme with wellbeing hub and discounts from a wide range of retailers

If you would like to find out more about this role please contact