Corporate Support Agent

## Corporate Support Agent Apply remote type:
Hybrid locations:
Leicester Support Centre time type:
Full time posted on:
Posted Todayjob requisition :
JR113614
** Europcar Mobility Group
** At
** Europcar Mobility Group**, our purpose is to help to change the way you move. We are guided by our core values:
* We are happy to help*,
* We embrace change*,
* We take responsibility*,
* We act with respect
* and
* We move as one*. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
** Job Description
***
* Location:

Leicester / Hybrid
** Initially full time office based whilst training and then you will move to hybrid working once training has been fully completed.

The Business Services Department based at Europcar’s Leicester Support Centre focuses on providing a professional line of support to our key account customers, as well as providing administrative support to other business units.  Our Corporate Support Agents will be required to manage inbound and outbound enquiries from a variety of consumer and corporate customers, at all stages of the rental journey.

Managing a wide variety of contact methods and using various systems and customer platforms, the multi-skilled, cross-functional the Corporate Support Agent will ensure an exceptional level of service is provided to all internal and external customers, whilst working in line with Europcar’s policies and procedures.

Working hours:

40 hours a week, Monday to Friday, operating hours between 8am-6pm.
** Benefits:
*** Competitive Basic Salary
* Starting on 6 weeks holiday (including bank holidays), increasing with length of service
* Free on site car parking *(subject to availability)
** Pension and a life insurance scheme
* Enhanced Maternity and Adoption Leave *(subject to service and earning qualifications)
** Discounted car hire rates across our network
* 20% discount on EE mobile phone contracts
* Discounted hotel rates through the Accor Group after 12 months service
* Cycle2

Work
* Free annual eye tests
* Confidential legal and support service through BUPA
* Career progression and development
* forms part of current non contractual benefit offering
*** Main duties of the role:
*** Establish and maintain a good working relationship with our Corporate customer and our Europcar rental Stations.
* Manage all reservations received via phone, email and third party integrated systems.
* Complete any reservation amendments
* Terminate vehicle rental as requested by the In-House customer via the reservation system.
* Ensuring all SLA’s within the contractual agreement are achieved.
* To act as the day-to-day liaison for the Customer and Europcar branches to ensure the smooth running of the service.
* Maintain complete security of all Europcar policies and rental rates.
* Carry out other tasks and duties as may reasonably be required.
* Completing all reports within agreed service levels.
* Response to customer and stations emails/ queries
* Ability and confidence in dealing with queries over the telephone and meeting call service agreements
* To understand and observe the Company’s Policies and to follow all Operational Procedures and working instructions applicable to the job.
* To understand Europcar Group's Vision, Mission and Values.
* To maintain a high quality of Customer Service recognising the Company’s One objectives.
* Ensure all reservations are accepted and managed promptly and accurately.
* Ensure all bookings are confirmed by the stations prior to the close of business on a daily basis.
* Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity.
* Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area.
* To complete any other reasonable duties as requested by your team leader and or line Manager.
** Key skills and attributes required:
*** Excellent administrative skills, communication and attention to detail
* First class IT - knowledge of all Microsoft packages
* Ability to work on own with ability to work with a team when required
* Results and customer service focused
* Confidence to work across all levels of the business
* Practically minded: able to roll sleeves up and get stuck in.
* Available to work overtime should it be required - even at short notice
* Work well under pressure and to deadlines
* Take responsibility - for tasks and responsibilities whereas an individual or as part of the team

If you believe you have what it takes to become a successful Corporate Support Agent within Europcar, then please apply today!
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