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Lead Agent – VIP Passenger Care & Mentoring
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-07-18
Listing for:
ABM UK
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner
Job Description & How to Apply Below
ABM UK at Heathrow Airport seeks a Lead Agent to deliver exceptional customer service for high-profile passengers and collaborate with teams to ensure seamless journeys. The role includes mentoring newer agents and maintaining a welcoming, professional work environment.
You will lead on high-profile requests, assist passengers with care and safety, and help coordinate flight operations while upholding safety standards and a customer-first mindset.
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