More jobs:
Proactive Retention & Customer Growth Lead
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-07-23
Listing for:
Instant Impact
Full Time
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Instant Impact is recruiting a Customer Retention Manager to work on behalf of a client. The role focuses on reducing churn, improving customer satisfaction, and promoting self-service tools.
You will manage day-to-day customer requests, use CRM data to identify risks, and collaborate with teams to deliver proactive retention strategies. The successful candidate will be data-driven, collaborative and customer-focused, with a strong ability to translate insights into action across onboarding,
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