Service Advisor

Automotive Service Advisor - Renault, Dacia and Alpine

Location:Cambridge
Hours: Full-time, Monday–Friday, 8:00am–5:30pm (1 hour lunch)
Holiday:30 days inc bank holidays, rising with length of service

For over 50 years,
John Banks Group has been delivering outstanding customer service across Bury St Edmunds, Ipswich, Cambridge, and Colchester
. Representing 10 of the most trusted brands in the industry
, we offer a wide selection of new and used vehicles alongside expert aftersales care.

As we continue to grow, we’re looking for a passionate and experienced Automotive Service Advisor / Receptionist to join our Cambridge team and be a key part of our customer-focused service experience.

Welcoming customers in a friendly, professional manner

Managing service appointments and workshop scheduling

Providing clear and accurate service quotes and estimates

Communicating effectively with technicians to track progress

Recommending additional services where appropriate

Following up with customers post-service to ensure satisfaction

Keeping all service records accurate and up-to-date

Previous experience in a similar role, ideally in a dealership setting

Excellent customer service and communication skills

Strong organisational and time management abilities

Confidence using IT systems and learning new software

A collaborative, team-first attitude

Knowledge of vehicle systems and automotive terminology (preferred)

Staff perks
:
Discounts, Cycle to Work scheme, financial advice and support, and Salary Sacrifice

Work essentials
: PPE provided, Auto Enrolment Pension

Inclusive environment
:
We're an Equal Opportunities Employer

If you're driven, professional, and passionate about delivering excellent customer service, we want to hear from you. Take the next step in your automotive career and apply today!

Experience

At least two years' Service Advisor Experience