Client Experience Advisor

Job Description

We have an opportunity for an Assistant to join our Customer Relations Team who will handle and resolve day‑to‑day enquiries and complaints from retail customers. You will ensure that the Watches of Switzerland Group's brand values and standards are delivered through an exceptional customer experience. In addition, you will provide support and guidance on customer issues raised, monitor and check current administrative processes and procedures, and recommend enhancements to improve customer experience and service.

• Handle day‑to‑day enquiries and complaints from retail customers.
• Ensure brand values and standards are delivered through an exceptional customer experience.
• Provide support and guidance on customer issues raised.
• Monitor and check current administrative processes and procedures.
• Recommend enhancements to improve customer experience and service.

• Exceptional communication and interpersonal skills.
• Excellent IT skills.
• A natural problem solver able to use own initiative.
• Methodical, with a robust attention to detail.
• An ability to influence and inspire others.
• Highly self‑motivated with a proactive, 'can do' attitude.
• A professional approach and attitude.

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.