Intervention Capture Advisor

Third Party Assistance - Capture

Do you have fantastic communication and influencing skills? Do you possess strong skills in both written and verbal communication? Can you deliver a great customer experience?

The average working hours are 37.5 per week, following a 4-week shift rotation. Shifts are scheduled between 8am to 8:30pm from Monday to Friday, and 9am to 5:30pm on weekends. You will work 2 weekends out of every 4 weekends.

The core training lasts for the first 4 weeks and would require hybrid training in the office and training remotely from home. You'll continue hybrid working onsite through to week 8 to reinforce your learning and build confidence. After this period, you'll need approval from a trainer or team leader before transitioning to hybrid working of one day a week in the office and the rest working remotely from home.

With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

The starting salary is £31,150 plus a fantastic benefit package.

Monday, 14th of September

Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve.

This role supports both Hastings Direct customers as well as other effected parties when an accident is not their fault. In this role, you will be making outbound calls to non-fault third parties involved in accidents with our customers, offering them our services to address their vehicle damage and associated losses. The core of the role involves discussing the benefits of using Hastings Services to help them get back on the road as quickly as possible.

This requires communicating confidently about our products, providing accurate information, and ensuring that all details are clear and easily understood.

• Self-motivated individuals who focus on customer outcomes, uphold our values, and take pride in their work.
• Effective communicators who clearly convey options, information, and key points in both written and verbal form.
• Is comfortable with objection handling and can demonstrate resilience whilst providing an excellent customer experience.
• Someone who's accountable, committed to self-development, thorough, and pays attention to detail.
• Someone who can demonstrate flexibility in adjusting perspectives by embracing new concepts and supporting change initiatives.
• Is comfortable navigating and utilising multiple IT systems and has experience of working within a similar environment.
• Someone who has excellent stakeholder management.

Join us and you’ll find a different way of doing things. We call it the 4

Cs. So, we focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, ongoing training tailored to your individual needs.

Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.

• Up to 5% annual discretionary Bonus
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
• A fantastic open plan modern office
• We promote a relaxed, friendly & diverse working environment 'Harrys’ - a great onsite restaurant, with a wide…