Proactive Customer Service Advisor (CRM Maestro

Customer Service Advisor TRM Olleco
• Northampton, England, United Kingdom

• Build strong rapport with our customers by consistently delivering excellent customer service.
• Respond to and resolve customer queries in a timely, professional and commercially conscious manner.
• Work with 3rd party suppliers to ensure service levels are maintained and issues are resolved.
• Input and maintain accurate data for all customer interactions. This includes contact information, general enquiries, missed lift notifications, courtesy calls and new orders.
• Adopt our first-fix approach by identifying potential issues and proactively create solutions to prevent problems in the future.
• Complete weekly administration of customer accounts including data entry and invoice queries.
• Build strong internal and external relationships.
• Support the TRM senior management team

• 2 years’ experience working within a customer service environment.
• Knowledge of the Waste Management Industry is preferred but not essential.
• Familiar with CRM systems.
• Attention to process and detail.
• Problem solving mentality.
• Ability to keep to strict deadlines
• Sound Microsoft Office skills particularly Excel, Word, and Outlook.
• Strong communication skills.
• Excellent administration and organisational skills
• GCSE English & Maths or equivalent

Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.

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