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Customer Care Lead: Drive Excellence as #2 to the Director
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-07-31
Listing for:
tdm recruitment
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Customer Care Lead role at N/A is to lead the Customer Care team to deliver an outstanding customer experience, drive service standards, and support resolution of customer issues, working closely with senior stakeholders to improve the customer journey. You'll oversee communications, manage escalations and complaints, champion service excellence, and collaborate with internal teams and contractors.
You will attend site meetings as needed and ensure governance and safety standards are met.
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