Customer Service Advisor

THE OPPORTUNITY:

Macildowie are currently recruiting for a Service Administrator working for a business based in Enderby. You must have enthusiasm, excellent communications skills and telephone manner, plus the ability to work under pressure in a busy office environment, also a keen awareness of the importance of excellent customer Service. Good computer skills and ability to work accurately are essential.

This is a full time permanent position which is fully office based.

THE ROLE & YOUR RESPONSIBILITIES:

Answering telephone calls from customers, potential customers and Field Engineers in a friendly and helpful manner and dealing efficiently with their needs as required.

Setting up or cancelling maintenance on customer records as needed; amending Company Computer records accurately including correct completion of e.g.:
Notes, sales invoices, New Occupier letters.

Raising and amending Engineers' visits and callouts as necessary in an efficient and accurate manner. Engineers' Daily Work, Ensuring all engineers are emailed their work before the end of each working day.

Making entries and amendments as appropriate in the Company's computerised record systems, in a prompt, full and accurate manner and in accordance with Company policies and procedures.

When required, placing orders for materials in a timely and accurate way and in accordance with Company policies and procedures.

Taking customer credit card payments when necessary and recording the details accurately on the stipulated form.

Prompt and accurate filing of the office's paperwork.

Carrying out mail room duties as needed.

Any other duties determined from time to time by the Operations Manager.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

In order to be considered it would be an advantage that you have dealt with engineers but it is not essential. You must have strong customer service skills, excellent communication skills, administration skills and have the ability to multi task.