Customer Service Coordinator

Customer Service Representative (French Speaking)

Location:

Groby, Leicester

Salary:
Dependent on experience

Benefits:
Excellent pension, onsite restaurant, onsite parking

Adecco is recruiting on behalf of our client for a Customer Service Representative to join their customer service and inside sales team based in Groby, Leicester. This is a busy, office‑based role supporting customers via phone, email and online channels within an international business.

Fluent French & English speakers

The Role

You will support order entry, inside sales and administrative activities, acting as a key pre‑ and after‑sales contact point. The role focuses on delivering a high standard of service while coordinating effectively with internal teams including Sales, Supply Chain, Logistics and Engineering.

⭐ For French‑speaking roles, excellent written and spoken French is essential, alongside strong English skills.

Key Responsibilities

Provide office‑based phone, email and web support to sales teams, distributors, dealers, direct customers and OEMs
Respond to queries regarding order status, lead times, shipments, returns and invoicing
Manage allocated key accounts and geographic regions, with support across other regions as required
Liaise with Supply Chain, Logistics and Engineering to ensure customer requirements are met
Resolve invoicing and order issues accurately and efficiently
Process sales orders, return authorisations, invoices, customer data and agreements with attention to detail
Maintain Customer Master Data and complete relevant security checks
Use customer portals for order and account management
Participate in regular customer calls and ad‑hoc process improvement projects
Ensure all activities comply with company policies and export control regulations

Experience & Skills Required

Previous office‑based customer service experience, including phone and email support
French speaking:
Fluent written and spoken French plus strong English
Experience in order processing, customer administration or internal sales support is advantageous
Customer service experience within a manufacturing environment is desirable
Good MS Office skills
SAP experience is advantageous but not essential
Strong attention to detail, ability to prioritise and work under pressure
A team‑focused approach with clear communication skills

What's On Offer

Salary dependent on experience
Good pension scheme
Onsite restaurant
Onsite parking
Opportunity to work within a collaborative, international working environment

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website