Customer Service Officer (Housing Repairs) (Fixed Term Maternity Cover

This is a Temporary Full Time position

Do you want to improve your work life balance?

We are looking for an enthusiastic individual to join our Repairs & Maintenance team.

We are based in the beautiful Brocks Hill country park in Oadby and this part of Leicestershire is a great place to live, work and visit. Our council is a great organisation to work for, we offer a competitive salary and fantastic benefits including great holiday, flexi-time and the generous local government pension scheme. You can find more information about our benefits here .

Agile working allows employees to work flexibly to balance their home and work needs. We are supportive of flexible working arrangements where possible and encourage you to discuss this with us during the selection process. Employees are generally expected to spend a minimum of 1 day per week in the office.

The Repairs and Maintenance team are responsible for maintaining Oadby & Wigston Borough Council housing stock.

The Customer Service Officer will undertake responsibilities including, monitoring the progress of housing repairs from initial report through to completion, ensuring works are progressed efficiently and contractors are paid following successful delivery. The role will act as a key point of contact for customers, handling general housing and repairs enquiries via telephone and email, providing updates and resolving issues wherever possible.

The postholder will build and maintain effective contractor relationships, liaise with internal teams and external partners to ensure service standards are met, and keep all customer and repair records accurate and up to date within the Council 's CRM and housing management systems.

If you have experience in a customer-facing role, excellent communication and problem-solving skills, strong attention to detail, and the ability to work effectively in a busy environment we would love to hear from you. You can find out more by viewing the job description and person specification

A DBS check is required for this post.

At Oadby and Wigston Borough Council, we are proud of our diversity and recognise the value this brings. We are fair and inclusive and welcome applications from people with different backgrounds.

We guarantee an interview with anyone who either has a disability or is a reservist/veteran and meets the criteria for this role if you apply under our guaranteed interview scheme.

Please contact recr for any informal enquiries.

There may be occasions where we close the advert before the closing date so we encourage you to apply as soon as possible.

If you have not heard from us within 14 days of the closing date, please assume your application has not been successful on this occasion.

Feedback will not be provided at this stage of the recruitment process.

Enter your house number and your street name or postcode for more localised information