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Lead Agent: Special Assistance Champion

Job in Leicester, Leicestershire, LE1, England, UK
Listing for: Abm Careers
Full Time position
Listed on 2026-08-06
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Job Description & How to Apply Below

ABM at Heathrow Airport is seeking a Lead Agent to deliver exceptional customer service for high-profile passengers. You will act as a focal point for colleagues, airlines and passengers while guiding the team to ensure seamless journeys during high-volume special assistance flights.

You will mentor newer agents, maintain safety and quality checks, and use PDAs to track milestones. The role requires flexibility for 4-on/4-off shifts and strong professionalism.

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