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Lead Passenger Experience Specialist
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-08-06
Listing for:
Abm Careers
Full Time
position Listed on 2026-08-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
ABM at Heathrow Airport is seeking a Lead Agent to deliver exceptional customer service for high-profile passengers and to mentor junior team members. The role focuses on seamless journeys during high-volume special assistance flights, maintaining professionalism and safety.
You will ensure accurate reporting of journey milestones, perform daily PPE and equipment checks, and support the operational teams with a customer-centric mindset in a fast-paced environment.
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