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Head of Scaled Customer Success (Commercial
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-08-23
Listing for:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management -
Management
Job Description & How to Apply Below
A Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is seeking a senior leader to own and scale the Customer Success function. You will lead two CS Managers, drive adoption and retention, and steer executive conversations to protect and grow revenue across a £4-5M ARR portfolio.
The role demands credibility to influence senior stakeholders, coach teams, and set the standard for commercial Customer Success in a fast-growing SaaS environment.
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