Emergency Desk Advisor - Customer Care & Growth
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-08-28
Listing for:
Otis Elevator Company
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Management, Call Center / Support
Job Description & How to Apply Below
Otis Elevator Company in Leicester is seeking a Customer Advisor for our Emergency Desk within the inbound call team. The role focuses on first contact for customers with equipment issues, with a shift pattern from 8 am to 4 pm on-site in Leicester, UK.
You will support safety, quality and responsive service while upskilling into other areas of the customer service centre. The successful candidate will handle alarm calls, follow scripts, collect trapped passenger details, and manage the Otisline
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