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Energy Customer Resolution Specialist – Hybrid & Eligible
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-09-03
Listing for:
Centrica
Full Time
position Listed on 2026-09-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
British Gas in Leicester is seeking a Business Customer Resolution Agent to own customer accounts, investigate complex queries and help retain and grow relationships. You’ll manage end-to-end cases from account queries to debt conversations and tenancy changes when customers move premises.
You’ll balance customer experience with commercial and compliance outcomes, making judgements for the right resolution and collaborating across systems to resolve issues quickly.
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