Global VoC & CX Insights Programme Lead
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-09-03
Listing for:
Freshminds
Full Time
position Listed on 2026-09-03
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
Freshminds is recruiting for a Customer Experience & Voice of the Customer Manager on a 12-month fixed-term contract with a luxury fashion and retail client.
You will lead the global VoC programme, turning customer feedback into actionable insights across brands, regions and channels. Report to the Senior Manager, Global CX Strategy, and drive customer-centric improvements through robust supplier management and cross-functional collaboration.
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