Key Accounts Administrator

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and we are recruiting a Customer Care Champion working within our Service Delivery Team, based in Leicester.

The working days are Monday to Friday.

With the hours available being 8am - 4pm or 12pm - 8pm.

Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.

On a typical day you will:

• Build effective relationships with our key account clients and account team.
• Update clients and web portals and ensure closure of work orders/tasks
• Provide agreed customer bespoke reports through use of the Otis CRM system
• Support Account managers and provide relevant information where requested with customer meetings
• Provide extensive updates on any shutdown units and keep customer fully informed of progress.

What you will need to be successful

• You are passionate about excellent customer service
• You have excellent written and verbal communication skills
• You are a team-player and are able to work under pressure to deliver business commitments

What's In it For Me / Benefits