Stage Door Receptionist

Be the face of backstage at Royal & Derngate. We’re looking for a Stage Door Receptionist to play a key role at the heart of our theatre operations. As the first point of contact for cast, crew, creatives and visitors, you’ll provide a warm, professional welcome while keeping our backstage areas safe, secure and running smoothly. This is a varied and fast-paced role where no two days are the same – from managing access and supporting visiting companies, to handling calls, coordinating information, and keeping everything organised during busy rehearsal and performance periods.

You’ll need to be calm under pressure, highly organised, and great with people – someone who can juggle tasks, use initiative, and be a reassuring presence in a busy backstage environment. If you enjoy being at the centre of things and take pride in creating a positive, well-run environment for others, this is a brilliant opportunity to be part of the engine room of our theatre.

About the Role

Job Purpose:

The Royal & Derngate is a regional producing theatre creating and presenting high-quality work for local audiences and beyond. Alongside our own productions, we present a range of shows and performances, host visiting companies, artists, youth programmes and community groups. We are committed to artistic excellence, inclusivity, and being a creative hub for our region. The Stage Door Receptionist is a key operational role and the primary point of contact for all individuals entering backstage areas.

You will provide a warm, professional welcome while ensuring safe, secure and efficient access. Working in a theatre environment, you will support rehearsals, technical periods, performances, and community activity, collaborating closely with Production, Technical, Company Management and Engagement teams. Key Task Areas:
Reception & Welcome
• Provide a professional and welcoming front-of-house presence for cast, crew, creatives, participants and visitors
• Manage sign-in procedures and issue passes in line with theatre and contractor policies
• Answer and direct incoming calls and backstage enquiries
• Receive and distribute post, parcels and deliveries Security & Safeguarding
• Control access to backstage areas, including monitoring Fire Alarm, Intruder Alarm and CCTV
• Ensure only authorised individuals enter restricted areas
• Follow safeguarding procedures, particularly during youth and community activity
• Maintain accurate visitor & activity logs
• Respond to emergencies in line with evacuation and safety procedures Company & Production Support
• Maintain up-to-date call sheets and contact lists
• Share key operational information across departments
• Support artists and visiting companies with practical queries
• Provide a calm, organised presence during busy periods (e.g. technical weeks and performances)
• Provide digs information as required Administrative & Operational Support
• Log incidents and escalate where appropriate
• Provide general administrative support to management
• Maintain a tidy, organised and welcoming stage door environment Benefits Employee Assistance Programme Bar & Shop Discount Complimentary tickets available on selected shows and films Family Friendly Policies Requirements Essential Experience
• Experience in a reception, front-of-house, or customer-facing role
• Experience working in a busy, fast-paced environment
• Understanding of the importance of confidentiality, safeguarding, and security procedures
• Experience handling phone enquiries and administrative tasks Essential Skills/Abilities
• Excellent interpersonal and communication skills, with the ability to engage confidently with a wide range of people
• Strong organisational skills and attention to detail
• Ability to…