Collections Advisor Executives

Position: Collections Advisor Executives – Full Time & Part Time
Are you an experienced telephone professional looking for your next challenge? We are recruiting on behalf of a highly successful financial services organisation based in Tamworth, with two full-time and one part-time opportunities available. This is NOT a sales role. You’ll be speaking with customers to recover outstanding balances and agree suitable payment solutions in a professional and empathetic manner.

The Role As a Collections Executive, you’ll play a vital role in helping customers regain control of their accounts while delivering excellent customer service every step of the way. Your day-to-day responsibilities will include:
Making outbound calls to customers in arrears with their invoice payment , aiming to resolve matters in a single call, you calls will be on an auto dialler so you don’t even have to think who to call next ! Handling inbound calls relating to overdue accounts and general customer enquiries Taking secure payments over the phone quickly and efficiently Issuing copy invoices, statements, and relevant documentation when required This is a people-focused role where empathy, communication, and problem-solving are key.

What We’re Looking For Ideally educated to graduate level (though this isn’t essential) Confident communication skills with a strong customer-first mindset Calm, professional, and solutions-focused, even in challenging situations Previous experience in collections We would love to hear from candidates with experience in:
Collections Invoice chasing Credit control Debt recovery Telesales Outbound call centres Customer service with high-volume telephone experience Recent graduates with excellent communication skills and a positive attitude Our client offers an excellent package designed to support your wellbeing, career development and work-life balance, including:
Genuine career progression Fantastic Employee Benefits Birthday Leave Christmas shutdown without using annual leave Buy up to 5 additional holidays Study support and professional qualifications Apprenticeship opportunities Online training and career development Employee recognition schemes Long service awards Company social events Paid volunteering days Free secure parking Free counselling and mental health support Online GP appointments and second medical opinions Discounted gym membership Cashback and retail discounts Tech purchase scheme Weekly fresh fruit Free refreshments Death in Service benefit Enhanced maternity and paternity pay Bus travel scheme Wellbeing workshops and much more.

As this is a financial services organisation, the successful candidate will be required to undergo a credit check before employment. Apply Today If your application is successful, we will contact you within 24 hours. Successful applicants will also be required to:
Complete an Elite Personnel application form Provide proof of their UK Right to Work Supply a recent selfie for our secure registration process If you have not heard from us within 24 hours, unfortunately your application has not been successful on this occasion. We thank you for your interest and wish you every success with your job search.