Customer Service & Collections Advisor

CUSTOMER SERVICE & COLLECTIONS ADVISOR – TAMWORTH People Solutions are currently recruiting for a Customer Service & Collections Advisor to join our well-established client based in Tamworth on a full-time, permanent basis. This is an excellent opportunity for a confident, resilient and people-focused individual who enjoys speaking with customers, solving problems and achieving positive outcomes. £25,000 PER ANNUM | UNCAPPED BONUS | REALISTIC OTE £35,000 | MONDAY TO FRIDAY | NO WEEKENDS This role would suit candidates with experience as a Customer Service Advisor, Collections Advisor, Customer Account Advisor, Customer Service Executive, Customer Resolution Advisor, Arrears Advisor, Payment Advisor or Debt Recovery Advisor.

This is not a sales role and is not Credit Control . You will be speaking directly with customers who have fallen into arrears with their invoice payments, helping them resolve outstanding balances and agreeing suitable payment solutions in a professional and empathetic manner. Rates of Pay • £25,000 per annum
• Uncapped bonus scheme
• Realistic OTE of £35,000 Shift Pattern
• Monday to Friday
• 09:00 - 17:00 with a 30-minute unpaid break
• One day per week 09:00 - 17:30 with a 60-minute unpaid break
• Full-time permanent position Benefits As a Customer Service & Collections Advisor , you will receive:
• Permanent position
• Uncapped bonus scheme
• Realistic OTE of £35,000
• Monday to Friday working
• No weekend working
• 20 days annual leave
• 8 bank holidays
• Additional day off for your birthday
• Christmas shutdown without using annual leave entitlement
• Option to purchase up to 5 additional days of holiday Day-to-Day Duties As a Customer Service & Collections Advisor , your duties will include:
• Making outbound calls to customers in arrears with their invoice payments
• Aiming to resolve outstanding matters during the initial call wherever possible
• Handling inbound and outbound calls relating to overdue accounts
• Speaking with customers to understand their individual circumstances
• Agreeing suitable and realistic payment solutions
• Taking secure payments over the telephone quickly and efficiently
• Providing excellent customer service throughout every conversation
• Handling challenging or sensitive conversations calmly and professionally
• Using initiative and problem-solving skills to find appropriate solutions
• Maintaining a professional and empathetic approach at all times This is a people-focused position where your communication skills, empathy, resilience and ability to find solutions will be key to your success. Essential Skills To be successful as a Customer Service & Collections Advisor , you will need:
• Confident and professional communication skills
• A positive and resilient personality
• Ability to show initiative and think innovatively
• Strong listening and problem-solving skills
• Ability to remain calm, professional and solutions-focused during challenging conversations
• Excellent customer service skills
• Grade 4/C or above in Maths and English, or equivalent
• Ability to successfully complete the required DBS and credit checks
• Clear credit history with no CCJs or defaults Training Provided
• Full training provided
• Ongoing support and development
• Opportunity to build a successful career within a growing business Apply If you're a confident communicator who enjoys helping customers find solutions and you're looking for a permanent Monday-to-Friday opportunity with excellent earning potential, apply today and a member of our recruitment team will be in touch. People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.