Garage Coordinator

We are seeking a motivated and proactive Garage Coordinator to join our dynamic team. The ideal candidate will oversee the day-to-day operations of the garage, ensuring excellent customer service, efficient workflow, and the achievement of business goals. This role offers a great opportunity for career development within a fast-paced and customer-focused environment.

Over 40 years of history within the industry

• Based on Murrayfield Road, Leicester (LE3 1UW
  )
• We have 6 car and van ramps, 2 commercial pits and 2 MOT testing lanes for class 4, 5, and 7
• We cover maintenance contracts, repairs, servicing on commercial vehicles and cars with a continuous flow of MOTs
• Our employees can also benefit from ongoing training and development opportunities to help progress their careers
• We’ve teamed up with Mattioli Woods to create a health and wellbeing plan with a benefits package for all staff
• We strongly believe in being a team, so we hold regular events to bring everyone together to enjoy nights out and trips away
• Every member of Ausden Clark is a valued part of the team and so we go the extra mile to recognise everyone individually, and just one of the ways we do this is with birthday recognitions. We give everyone a birthday card, a message, and a gift for that special day of the year
• We offer staff discount on MOTs, repairs and maintenance
• We have a flexible company pension scheme which allows you to dictate how much you wish to pay in and the company then contributes based on your desired figure
• We provide our garage staff with high quality custom overalls and starter pack
• We have built a strong relationship with our customers, one in particular is a coach day trip and holiday provider, and so we’ve teamed up with them to offer staff discounts on their day trips, holidays and LCFC away travel

• Self-motivated and proactive, with a can-do attitude
• Strong leadership and team-building abilities
• Excellent communication skills (both verbal and written)
• Customer-centric with the ability to remain calm under pressure
• Problem solver with a focus on operational efficiency
• Passion for the automotive industry and keen to learn new skills

• Competitive salary and benefits package
• Opportunities for career progression and professional development

Overview:

Full-time, Permanent

Additional pay:

• Performance bonus

Schedule:

• Day shift
• Holidays
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Retail sales: 3 year (preferred)
• Supervising experience: 3 year (preferred)
• Customer service: 3 year (preferred)
• Retail management: 3 year (preferred)
• Management: 3 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location:

• Operational:Managing the daily operations of the garage, including overseeing the workshop and running the front desk.
• Staff Supervision & Training:Help lead, motivate, and support a team of technicians, service advisors, and administrative staff. Provide guidance on best practices and assist in training new team members.
• Customer Service:Ensure a high level of customer satisfaction by addressing customer inquiries and concerns in a professional and timely manner. Assist with customer complaints or issues, providing appropriate solutions and escalating as necessary.
• Sales & Service Promotion:Actively drive sales of, MOTs, servicing, etc. Monitor and manage sales and help achieve performance goals.
• Stock Management:Assist with stock control, ensuring the availability of parts, tools, and supplies necessary for operations. Conduct regular stock checks and help manage ordering and replenishment to prevent shortages or overstocking.
• Health & Safety Compliance:Ensure all work practices…