Customer Service Advisor - Temporary

Customer Service Advisor - Temporary Ongoing
Mansfield
13.688 (inclusive of holiday pay)
Full Time
- Monday to Friday, 8:30am-5:30pm

Turner Fox Recruitment are currently recruiting for an experienced Customer Service Advisor to join a busy customer service team supporting online retail campaigns.

This is an ongoing temporary position expected to last for at least a few months.

The role will involve providing excellent customer service to online customers, predominantly through an online ticketing system, along with occasional telephone enquiries.

• Responding to customer enquiries online ticketing systems and email
• Handling occasional inbound customer service calls
• Dealing with queries relating to online orders, deliveries, products, returns and refunds
• Resolving customer issues efficiently and professionally
• Keeping customers updated and ensuring queries are followed through to resolution
  
  Supporting busy e-commerce campaigns and peak periods
• Accurately recording customer communications and actions

• Previous customer service experience, ideally within e-commerce or online retail
• Experience using a customer service ticketing platform
  - Re, Freshdesk or similar would be particularly advantageous
• Excellent written communication skills and a confident telephone manner
• Good attention to detail and strong IT skills
• The ability to manage a busy workload and respond to customers efficiently
• A positive, professional and customer-focused approach

Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion.