Customer Care Champion

Grove Park, 7 Barton Close Grove Park, LE19 1SJ
, Leicester, United kingdom

United Kingdom

Grove Park, 7 Barton Close Grove Park, LE19 1SJ
, Leicester, United kingdom

Customer Care Champion

Otis is growing, and we are recruiting a Customer Care Champion working within our Inbound Call team, based in Leicester. The hours of work will be 8am
-4pm. Acting as the primary interface between our internal and external customers, you will be the first point of contact for customers who are facing an issue with their equipment.

You are the first point of contact for customers who are facing an issue with their equipment. This can be because passengers are trapped in the elevator or their equipment has a fault that requires a technician visit. Occasionally, customers may call for another query and need to be routed to the right Otis team. Please note you may be required to be on camera.

• Maximise the time you are available to receive customer calls throughout your working hours
• Create work orders that capture the necessary information for the dispatchers to organise an appropriate technician visit
• Quickly forward general queries to the right person
• Handle your work efficiently as per the Otis Line KPI’s
• Maintain a high standard of quality when interacting with our customers, both internal and external
• Manage emails and complete the correct action required
• On occasion, CCC-Call Handlers may be asked to support other CCC teams, such as the Emergency Alarm desk.

• Excellent language, listening and communication skills
• Customer-centric mindset and empathy for people
• Resilience in handling stressful situations with ease and professionalism
• Comfortable managing a large number of customer interactions under time-sensitive conditions
• Living Otis behaviours and Otis Absolutes (Re.. Executing at Otis and Otis Absolutes)
• Affinity using multiple IT systems

• You will receive a employment contract with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local standards

We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and…