Claims & Complaints Advisor; Hybrid
Listed on 2026-10-18
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Customer Service/HelpDesk
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Insurance
Hastings Direct in Leicester is recruiting a Home Complaints Specialist to investigate and resolve home and home-claim complaints. You will deliver exceptional customer service, navigate a hybrid working model, and work with a dedicated complaints team to achieve KPIs.
The role requires experience in FCA-regulated settings, empathy for vulnerable customers, and strong communication with the ability to handle difficult messages and adapt to changing priorities.
The Home Claims & Complaints Advisor (Hybrid) position in the Management & Operations, Sales field is open for applications.
The position is based in Leicester, England, United Kingdom.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 29.000 - 36.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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