Customer Service Assistant

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job title Customer Service Assistant Job reference  Date posted 26/10/2026 Final date to receive applications 09/11/2026 Working Pattern Part time Salary £26,427 - £26,847 Contractual hours 32 Basis Part time Job category/type Arts / Events / Tourism, Customer Services, Sport & Leisure Attachments Blank Job description

Salary: £26,427 - £26,847 per year pro rata
Location:
Derby Arena
Hours: 32 hours per week
Working Pattern:
Monday-Friday: 5:30am-10:30pm & Saturday-Sunday: 6:15am-7:30pm with some changes due to events
Contract Type:
Permanent
Closing Date: 9th November 2026

The Opportunity
Are you someone who enjoys helping people, thrives in a busy environment and takes pride in delivering great customer service? As a Customer Service Assistant at Derby Arena, you'll be at the heart of one of Derby's leading sport, fitness and events venues, helping customers make the most of everything the Arena has to offer.

This Customer Service Assistant role offers a varied and rewarding working day, where no two shifts are the same. You'll be part of a friendly and supportive team, gaining valuable experience in customer service, sales, leisure operations and event support while helping create positive experiences for thousands of visitors each year.

If you enjoy working with people, take a proactive approach and want to build your skills in a dynamic customer-focused environment, this could be the perfect Customer Service Assistant opportunity for you.

• Delivering a welcoming, professional and helpful service to customers visiting, calling or contacting Derby Arena.
• Assisting customers with bookings, memberships, activity enrolments and enquiries about the wide range of facilities and services available.
• Promoting memberships, activities and events, helping customers find the products and services best suited to their needs.
• Managing access to the facility and supporting accurate cash handling, payments and administration processes.
• Setting up, moving and storing sports and event equipment safely to support activities taking place across the venue.
• Carrying out routine checks of facilities and equipment, reporting any issues and helping maintain a clean, safe and presentable environment.
• Supporting customers with feedback, questions and concerns, taking ownership to ensure a positive outcome wherever possible.
• Working collaboratively with colleagues to deliver an excellent experience for customers attending sport, fitness, cycling and events activities.

• Experience working in a customer-facing environment.
• Strong customer service skills and a genuine passion for helping people.
• Good communication and interpersonal skills, with the confidence to engage with a wide range of customers.
• Experience working as part of a team and contributing to shared goals.
• Good organisational and administrative skills with attention to detail.
• Basic IT skills, including the ability to use Microsoft Office applications and other computer systems.
• The ability to work independently, use your initiative and remain professional in a busy environment.
• A friendly, reliable and adaptable approach to work.
• An appreciation of equality, diversity and inclusion and the ability to treat everyone with respect.
• Flexibility to work a shift pattern including early mornings, evenings, weekends and bank holidays.
• The physical capability to move equipment and support operational activities safely when required.

• Experience working in a sales-focused environment.
• Customer service or customer care qualifications/training.
• Experience with in a leisure, fitness, sports or…