Customer Service Assistant

Permanent customer service post at Derby Arena, one of Derby City Council's sport, fitness and events venues, covering 32 hours a week. The work centres on welcoming visitors and callers, handling bookings, memberships and enquiries, and setting up sports and event equipment. Shifts run early mornings, evenings, weekends and bank holidays, with hours varying around events. The role requires the physical ability to move equipment safely.

• Deliver a welcoming, professional service to customers visiting, calling or contacting the Arena
• Assist customers with bookings, memberships, activity enrolments and enquiries about facilities and services
• Promote memberships, activities and events, matching customers to suitable products
• Manage access to the facility and support cash handling, payments and administration
• Set up, move and store sport and event equipment safely
• Carry out routine checks of facilities and equipment, report issues and help keep the venue clean, safe and presentable
• Handle customer feedback, questions and concerns, taking ownership to reach a positive outcome
• Work with colleagues to deliver a good experience at sport, fitness, cycling and event activities

• Experience working in a customer-facing environment
• Experience working as part of a team and contributing to shared goals

• Strong customer service skills and a genuine passion for helping people
• Good communication and interpersonal skills with confidence to engage a wide range of customers
• Good organisational and administrative skills with attention to detail
• Basic IT skills, including Microsoft Office and other computer systems
• Ability to work independently, use initiative and stay professional in a busy environment
• Friendly, reliable and adaptable approach to work

• Appreciation of equality, diversity and inclusion and treating everyone with respect
• Flexibility to work early mornings, evenings, weekends and bank holidays
• Physical capability to move equipment and support operations safely when required

• Experience in a sales-focused environment
• Customer service or customer care qualifications or training
• Experience in a leisure, fitness, sports or hospitality setting
• Understanding of health and safety practice in a customer-facing environment

• Local Government Pension Scheme with life cover
• Annual leave starting at 27 days, rising to 32 after five years, plus bank holidays depending on contract
• Option to buy additional annual leave
• Team Derby Rewards discounts across retail, leisure and lifestyle brands
• Flexible and hybrid working for many roles
• Employee Assistance Programme and wellbeing support
• Learning and development with regular career conversations
• Up to 15 hours of volunteering leave each year