Receptionist, Customer Service​/HelpDesk

The Reception team at Lister House Surgery, a GP practice running four sites, needs a receptionist to handle patient contact face to face and by phone. The core of the work is greeting patients and visitors, answering enquiries, booking and cancelling appointments, keeping patient records accurate and helping patients complete the triage form. The post is part time only. Applicants need at least a year's customer service or reception experience.

• Greet patients and visitors courteously and efficiently
• Deal directly with patients, relatives and carers, face to face or by telephone
• Handle general enquiries
• Book and cancel appointments
• Keep patient details up to date and correct
• Copy and scan documents promptly and accurately
• Deal with requests from patients and clinicians in line with practice policy
• Help patients complete the triage form and relay relevant information clearly
• Pass information proactively between patients, doctors and other professionals

• GCSE including English or equivalent

• One year's experience in a customer service or reception environment

• Good knowledge of Microsoft Office, email and the internet
• Good face-to-face and telephone communication, including difficult situations
• Good interpersonal and organisational skills
• Knowledge of office equipment, including photocopying
• Accurate filing
• Accurate translation of information, verbally and in writing

• Ability to liaise appropriately with staff at all levels
• Strict confidentiality
• Ability to cope well under pressure
• Use of own judgement in responding to patient queries

• NVQ level 2 in customer service or a similar customer service qualification
• Previous teamwork experience
• Previous NHS experience
• Experience of Systm One or similar
• Scanning experience

• Generous holiday entitlement
• NHS Pension Scheme
• Access to a range of NHS discounts
• Employee EAP well-being support
• Employee discounts