Customer Service Advisor

Role Overview:

Otis is growing, and we are recruiting a Customer Care Champion working within our Inbound Call team, based in Leicester. The hours of work will be 8am
-4pm.

Acting as the primary interface between our internal and external customers, you will be the first point of contact for customers who are facing an issue with their equipment.

On a typical day, you will:

You are the first point of contact for customers who are facing an issue with their equipment. This can be because passengers are trapped in the elevator or their equipment has a fault that requires a technician visit. Occasionally, customers may call for another query and need to be routed to the right Otis team. Please note you may be required to be on camera.

Your role in these situations is to:

• Maximise the time you are available to receive customer calls throughout your working hours
• Create work orders that capture the necessary information for the dispatchers to organise an appropriate technician visit
• Quickly forward general queries to the right person
• Handle your work efficiently as per the Otis Line KPI's
• Maintain a high standard of quality when interacting with our customers, both internal and external
• Manage emails and complete the correct action required
• On occasion, CCC-Call Handlers may be asked to support other CCC teams, such as ...