Customer Success Specialist

Customer Success Specialist (Part-Time Evening Shift) | Leicester | 4:30 PM – 9:30 PM, Monday to Friday | Up To £16,900 Per Annum (Depending on Experience & Language Skills) Are you a people person who loves solving problems and making customers feel valued? At Selective Marketplace Ltd, home to the much-loved Wrap London and Poetry Fashion brands, we’re looking for a talented and enthusiastic Customer Success Specialist to join our friendly in-house team in Leicester.

This is a part-time, evening role—perfect for someone looking for secure employment with weekday evening hours, who enjoys helping customers and takes pride in delivering exceptional service. Why You’ll Love Working Here We’ve built a company culture that values teamwork, creativity, and care—for our people and our customers. Here’s what we offer:
Competitive salary of up to £16,900 per annum, depending on experience and language skills Secure, long-term part-time role in a welcoming and supportive environment Company pension Employee discount on our stunning collections Cycle to Work scheme Free on-site parking Regular company events and celebrations

Key Responsibilities of the Customer Success Specialist As part of our friendly Customer Success Team, you’ll be the voice of our brands—helping customers across the UK, US, and Germany enjoy a seamless shopping experience. You’ll:
Respond quickly and thoughtfully to customer enquiries via email, chat, phone, and social media. Liaise with colleagues and managers to deliver the best possible solutions. Create and maintain new customer accounts, ensuring everything runs smoothly. Follow up on queries to make sure every customer feels heard and supported. Represent the personality and tone of Wrap London and Poetry Fashion—two brands that our customers truly love.

What You’ll Bring Exceptional customer service and communication skills, both written and verbal. A genuine passion for helping people and creating positive experiences. A confident phone manner and the ability to stay calm under pressure. A collaborative, can-do attitude and willingness to go the extra mile. Fluent English; additional languages, such as German, are a bonus! Working Hours and Location Monday to Friday, 4:30 PM – 9:30 PM Based at our Leicester office.

Own transport is essential due to our location and limited public transport options during the evening. Remote work is not available for this position. UK work authorisation is required. Ready to Join Us? If you’re ready to make a real impact, develop your skills, and be part of a team representing brands our customers adore, click APPLY to send us your CV today!