Customer Success Manager, International Public Sector

See yourself at Dataminr Dataminr is seeking a self-motivated Customer Success Manager who excels at building deep, meaningful relationships with customers at every level of an organisation: the operational (user) level, with the team leads who own the problem sets this role helps solve, and with key decision-makers. As a natural customer advocate and platform specialist, you listen, understand, and define customer operational needs with our software solutions, developing customer trust and understanding to the point where Dataminr Customer Success feels like a true mission partner to our EMEA clients.

Your goal is to lead client engagements across the UK, Nordic, and wider European Public Sector (spanning Central Government, National Security, International Defence, and wider public safety and policing). Through tailored training, usage assessments, and executive business reviews, you will help customers get maximum value from our platforms while guiding them through our evolving product suite, advanced AI capabilities, data feeds, and partner integrations.

You have a strong grasp of service culture, modern SaaS platforms, and account management tools, and you are excited to help transform how Public Sector and Defence clients use real-time intelligence in their daily operations.

Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.

we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here