Library and Student Enquires Advisor

About the role

We are looking someone to join the Library and Student Enquiries Team at the David Wilson Library, working directly with our diverse student and user body.

Library and Student Enquiries Advisors are non-traditional library roles providing a central front-line enquiry and support service for students, and deliver a front-line library services for staff and external library users including Alumni, staff and students at other institutions, members of the public and college students.

The role is varied and encompasses many aspects including:

• Support key student life-cycle events such as registration and graduation, offer holder and open days
• Answering and resolving a wide variety of enquiries including student support enquiries, membership enquiries and locating books and journals, databases.
• Provide a wide range of services including producing student letters, awarding documentation and .
• Carrying out Visa and s, and processing Share Codes
• Support the management of the building, study and research environments and user behaviour.
• Signpost to a wide range of services across the university and beyond, such as other teams in the Library, Student Welfare and Wellbeing, the Visa Team and Fees and Incomes

Apart from University closure days, and bank holidays you are expected to work all year round. The service operates extended hours over seven days and we have the following post available (17.5 hours per week):

Post available with work hours below

• Thursday:
• Friday:
• Saturday:

You will be passionate about delivering excellence customer service to diverse and inclusive community of students, staff and external library users.

You will be proactive, remain calm under pressure and enjoy the challenges of thinking on your feet, working in a busy fast-paced, customer-facing role.

You will have an interest in service delivery and improvement, learning new skills and working as part of a professional, welcoming and responsive customer-focused team.

Informal enquiries are welcome and should be made to alison.

Interviews are expected to take place week beginning 23 March 2026

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

Part‑time (17.5 hours per week, 0.5 fte) permanent