Technical Account Manager

Overview

Are you an experienced Service, Maintenance, Technical Support, Applications or even Sales Engineer with a good hands‑on mechanical engineering background (either by education or time‑served) who wants to build a career as a customer facing, Technical Account Manager? We offer extensive training and development opportunities within our multinational operation. We're very open on your sector experience, but are particularly interested in those with a heavy industrial engineering background.

This is a hybrid role, so if you're located within a couple of hours of Coventry, you may want to apply.

Up to £45,000

• Annual bonus based on performance
• Fully Expensed Car
• Good Holiday Package
• Access to the full Company Benefits Package including excellent Pension scheme

Coventry

Birmingham, Derby, Nottingham, Leicester, Loughborough, Melton Mowbray, Kettering, Northampton, Milton Keynes, Banbury, Worcester, Wolverhampton, Rugby, Daventry, Luton, Sheffield, Oxford, Cambridge, Peterborough, Cheltenham, Gloucester, Worcester, Stoke on Trent

We are investing in the hire, training and development of a Mechanical Field Engineer, who will develop and maintain relationships (from an engineering perspective) with circa 15–20 Key Account OEM and End User clients. The Technical Account Manager role will be split between scheduled “technical” meetings with key account decision makers and reactionary meetings generated through following up of enquiries, and networking through existing key accounts.

These meetings will be varied and will include offering training, technical support, reacting to quality issues, offering expert advice and technical solutions to engineering problems. We prioritise face‑to‑face engagement where possible. In this role, the expectation of our Technical Account Manager is circa 20 visits a month. Scheduled work is arranged by you, where the frequency depends on the seniority of the client (some of our high‑profile accounts receive circa 24 scheduled appointments a year).

Much of this work is providing expert training and induction to educate customers on how to get the best out of our solutions and identify potential concerns before they arise.

• An experienced Service, Maintenance, Technical Support, Applications or even Sales Engineer with a good hands‑on mechanical engineering background (either by education or time‑served).
• You are a qualified Mechanical Engineer (ONC, HNC or HND).
• You need a strong (and ideally broad) Mechanical Engineering understanding with excellent inter‑personal skills.
• You will be happy and able to manage your own diary, book appointments with circa 10–20 key accounts, and represent the company to these decision makers as a face of the brand.

We are a multi‑billion‑pound, worldwide manufacturer of precision‑engineered mechanical components supplied to original equipment manufacturers (OEMs) within the Off‑Highway, Quarrying Machinery, Rail, Heavy Duty Bus and Truck, Automotive Passenger and Light Vehicle Manufacturers (OE and aftermarket), Aerospace, Mining, Energy, and Construction equipment markets and through their OES suppliers and industrial distributors.

• Outstanding technical and commercial training programmes bespoke to your personal development. Ultimately you will become a specialist within a particular market/s and specific product portfolio.
• The demographics within our European service engineering operation offer the genuine opportunity for career development.
• An active policy of promotion from within and offer the genuine opportunity for career development both within Europe and worldwide.

We embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.