Space Crew Team Member; Part-Time

Overall Purpose

Space Crew Members are the Front of House operators of The National Space Centre. The overall purpose of this flexible team is to provide an excellent standard of customer service addressing all visitor needs and wants whilst providing an environment in which the customer can enjoy a first-class experience. This multi‑skilled role includes Ticketing, Retail, Catering & Exhibition.

• Deliver optimum customer care at all times.
• Proactively provide general information and guidance to all visitors to ensure their experience is enjoyable, safe and of the highest standard.
• Work as a member of the National Space Centre team in ensuring that all Health and Safety regulations are adhered to and that the Health and Safety of the visitor and other employees are not compromised.
• Maintain the highest standard of hygiene, cleanliness and tidiness at all times according to Space Centre staff guidelines.
• Maintain designated cleaning schedules to the highest standards of hygiene and cleanliness at all times.
• Assist in maintaining the highest housekeeping standards throughout the National Space Centre site.
• Be as flexible as possible and, with relevant training, help the team in whichever areas of the Space Centre and its site require additional cover from the Space Crew.
• Answer all visitor queries in a knowledgeable and friendly manner, endeavouring to respond independently or referring to other members of staff as appropriate.
• Deal with any problems that a visitor may have in a calm and composed manner, addressing issues as appropriate or referring the visitor to the Duty Manager if necessary.
• Undertake Fire Warden and other Marshal duties as required.
• Maintain a high standard of personal presentation at all times.
• Ensure all duties and activities are completed in line with health and safety guidelines and in accordance with company policy.
• Ensure all records and data are kept in accordance with GDPR and company policy.
• Undertake training and development as part of the Personal Development Programme.

Duty Manager

• Selling entrance tickets and guidebooks to visitors using the Gamma Ticketing system.
• Selling goods in the shop using the Gamma Epos system.
• Assisting the Retail Administrator in maintaining stock levels and appraising stock items.
• Be knowledgeable about the products being offered for sale.
• Ensure the presentation of the shop is maintained to the highest level by keeping shelves stocked and the area of the shop clean and tidy.
• Handle payments, till procedures, cheque payments and credit card payments. Ensure that any discrepancies are dealt with immediately and reported if necessary.
• Act as a deterrent to thieves with support from the Security Team by maintaining an observant presence in the shop.
• Undertake any other tasks relevant to the post as required by the Duty Manager.

• Facilitate the visitors experience within the National Space Centre by proactively providing interpretation of artefacts, exhibits and interactives and guidance to all visitors to ensure their experience is enjoyable, safe and of the highest standard.
• Facilitate visitor flow and orientation throughout the Space Centre.
• Familiarise with the content and layout of the exhibition.
• Manage the safe entry and exit for visitors to the Sir Patrick Moore Planetarium and ensure the environment is safe and clean for each new group.
• Operate public programmes in the Sir Patrick Moore Planetarium.
• Operate simulators and interactives.
• Brief school groups as they arrive to the Space Centre and accompany them to the entrance. Ensure their efficient passage into the Space Centre.
• Assist the Duty Manager in the management of the school lunch and coordinate with the Housekeeping Team to ensure efficient handover of these slots.
• Alert the Technical Team to any problems within the exhibition or Sir Patrick Moore Planetarium.
• Co‑ordinate with the Security Team and Curator to ensure the safety of visitors and artefacts within the exhibition.
• Ensure that school groups leave the Space Centre efficiently with their belongings.
• Assist the Education and Space Communications teams when required in the delivery…