Junior Business Credit Specialist

Overview

As a Junior Business Credit Specialist, you'll be a foundational member of our Business Credit team, receiving comprehensive training to support individuals and businesses. Your primary goal will be to provide outragesly good customer service, supporting customers in resolving their financial obligations, and learning the processes for the timely collection of outstanding balances. As part of this role we will discuss the opportunity to take part in a CICM Level 3 Credit Control apprenticeship, this will be dependent upon successful completion of your 6 month probation.

• Learning and executing the process of reaching out to customers with overdue accounts to discuss and agree appropriate payment plans.
• Answering inbound calls, and responding to customer inquiries regarding debt, payment plans, and their energy account.
• Providing outragesly good customer service to support our Business customers in leaving our debt collection process, discussing objections to their switch and credit referencing.
• Resolve queries from both internal and external third-party partners, maintaining a flexible approach which is conscious of commercial impact.
• Assisting the team in utilising credit reference agency data and financial insights to inform effective, risk-aware escalation and debt resolution decisions.
• Supporting the identification and resolution of common account issues to improve the customer journey and reduce obstacles to them making payment.
• Assist the team in identifying customer trends and supporting the development and deployment of repayment strategies.
• Working collaboratively with team members and the wider credit family to do the right thing for the customer, and build sustainable long-term solutions.
• Working closely with the wider Octopus Energy for Business operations team, to advise Energy Specialists on debt processes and the Credit Team perspective.

• A keen interest in credit control, finance, or accounting, and a desire to build a career in this field.
• Excellent communication skills and the ability to have difficult conversations with empathy.
• Be passionate about customers and always seek to provide a first-class service. A highly motivated self-starter with a strong desire to learn, contribute to problem-solving, and take ownership of tasks.
• Ability to work independently and as part of a team in a fast-paced environment.
• Forward-thinking, with a growth mindset and a good head for numbers!

💚 Just ask about salary during a call with a recruiter. We genuinely want to match your experience with the correct salary and prefer not to advertise a fixed figure as we value flexibility and the right fit. We focus on finding the right octofit!

🎉 Octopus Energy Group has a unique culture where people learn, decide, and build quickly. We offer autonomy, a wide range of co-owners, and projects that break new ground. We’ve received recognition such as being named the UK's top company to work for and ranking in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO has shared a podcast about our culture and how we empower our people.

We’re also listed among the top 10 companies for senior leadership.

🎁 Visit our UK perks hub - Octopus Employee Benefits

If this sounds like you then we’d love to hear from you. 🚀

P.S. Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. You’ll chat with our recruitment team, and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at  and we’d love to help!

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.