Senior Credit Analyst

The Senior Credit & Collections Analyst is responsible for leading end-to-end Order-to-Cash activities, combining credit risk management, proactive collections, and hands‑on application to improve cash performance, reduce risk, and ensure accuracy in a fast‑paced, global environment.

This position plays a key role in driving cash performance, improving working capital, and strengthening credit and collections processes across a complex, global customer base.

• Assess and analyse the creditworthiness of new and existing customers
• Review and propose credit limit changes, ensuring approvals are obtained in line with delegated authority levels
• Obtain and evaluate credit and bank references where required
• Recommend credit decisions based on risk assessment
• Work with Sales and Customer Care to identify alternative solutions where credit terms cannot be extended
• Ensure adherence to company policies and delegated authority levels, seeking approvals in a timely manner

• Manage a high‑volume portfolio of customer accounts to ensure timely collections
• Manage accounts across multiple countries and currencies
• Carry out structured collection activities, including follow‑ups and escalation of overdue balances
  
  Investigate and resolve invoice disputes, deductions, and short payments
• Support the reduction of aged debt and improvement of collection performance
• Support month‑end reporting requirements

• Perform timely and accurate cash application within SAP
• Allocate payments and ensure correct matching to customer accounts
• Reconcile unapplied cash and investigate discrepancies
• Maintain accuracy of the accounts receivable subledger and support month‑end close

• Work closely with Sales, Customer Care, Operations, Finance, and Legal teams to resolve issues
• Engage with customers to address payment queries and escalations
• Work with external credit agencies to support the assessment and determination of customer credit worthiness

• Use SAP and collections systems to monitor AR ageing and account activity
• Support the preparation of AR and collections reporting
• Identify and support process improvements to increase efficiency and control
• Support ad hoc credit, treasury, or cross‑functional projects as required

• Bachelor’s degree in Accounting, Finance or related field (or equivalent experience)
• Minimum 6 years’ experience of credit, collections, and accounts receivable within a high‑volume environment

• Strong attention to detail and accuracy, combined with a proactive, hands‑on approach
• Ability to manage multiple priorities in a high‑volume environment
• Experience working in a multi‑entity and multi‑currency environment
• Strong SAP experience (FI/AR module) in an Accounts Receivable / Order‑to‑Cash environment
• Experience with collections or receivables management systems
• Advanced Excel skills (pivot tables, lookups, data reconciliation & large dataset analysis)
• Solid understanding of accounts receivable processes, including collections, cash application and reconciliation
• Experience allocating cash, resolving unapplied cash and investigating discrepancies, including variance analysis
• Experience managing customer collections and resolving payment issues
• Strong stakeholder management and communication skills
• Understanding of credit risk principles
• Strong analytical and problem‑solving skills