Claims Fraud Investigator - Third Party

Job Title

Claims Fraud Investigator – Third Party

Bexhill or Leicester (Hybrid)

As part of a dedicated team, you’ll investigate suspected fraudulent third‑party claims, manage a caseload of multiple fraud types, gather evidence, liaise with panel solicitors, and make effective claim management decisions.

To be successful you should have demonstrable experience in:

• Working promptly and accurately to gather all relevant evidence for investigations – contacting involved parties, conducting interviews, reviewing engineer reports and assessing vehicle damage.
• Investigating multiple fraud types and successfully managing and maintaining a live caseload of claims through its lifecycle using our systems.
• Having a proactive attitude towards your caseload, a keen eye for detail and confident communication skills to work as part of a team dedicated to achieving the best possible outcomes.
• Working in partnership with our panel of legal suppliers to ensure we reach the best commercial outcomes for Hastings Direct and our customers.
• Ensuring that you meet customers’ fair and reasonable expectations and provide fair outcomes.

• Previous experience of handling motor fraud claims.
• Proven background in claims handling and awareness of motor claims processes.
• Excellent attention to detail; quality is paramount when dealing with suspected fraudulent claims.

The interview process includes:

• Recruiter screening.
• Interview with the hiring leader and another member of the wider Fraud team.

As a Disability Confident employer, we are committed to making our recruitment process fully inclusive. For this position we are unable to accept applications through the DCS due to high volumes. We provide fair access to support and adjustments throughout the recruitment journey.

• Competitive salary and a performance bonus scheme – all colleagues eligible for our annual 4
  
  Cs performance bonus.
• Financial wellbeing: life assurance cover 4× salary, income protection at no extra cost, matched pension contributions up to 10%, discounts, cashback, free independent mortgage advice.
• Mental wellbeing programme – thrive mental health app, colleague assistance programme available 24/7, in‑house mental health first aiders, support groups.
• Annual leave: 25 days plus bank holidays, with option to buy or sell a week.
• Health care cashback plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, discounted and free onsite facilities.
• Social events throughout the year.

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We conduct thorough referencing, including credit and criminal record checks. If you require reasonable adjustments during the recruitment process, please let us know.