Business Credit Specialist

As a Credit Specialist in the Business Credit Operation teams you’ll use your expertise to support individuals and businesses who have fallen into arrears. Your primary goal will be to provide outrageously good end-to-end service, supporting customers in resolving their financial obligations, and helping to develop the processes for timely collection of outstanding balances.

This role is hybrid, with 3 days a week in the Leicester office

• Reaching out to customers with overdue accounts to discuss and agree appropriate payment plans
• Answering inbound calls, and responding to customer email inquiries regarding debt, payment plans, and their energy account
• Providing outrageously good customer service to support our Business customers in leaving our debt collection process, discussing objections to their switch and credit referencing
• Resolve queries from both internal and external third-party partners, maintaining a flexible approach which is conscious of commercial impact
• Support in managing warrant activities and ensure we’re maintaining a resolution mindset throughout the process to disconnection where necessary
• Assisting the team in utilising credit reference agency data and financial insights to inform effective, risk-aware escalation and debt resolution decisions
• High attention to detail and accuracy for tracing down liable parties using highly specialised tools
• Supporting the identification and resolution of common account issues to improve the customer journey and reduce obstacles to them making payment
• Assist the team in identifying customer trends and supporting the development and deployment of repayment strategies
• Working collaboratively with team members and the wider credit family to do the right thing for the customer, and build sustainable long-term solutions
• Working closely with the wider Business operations team, to advise Energy Specialists on debt processes and the Credit Team perspective
• You will also have the opportunity to work with charities close to Octopus such as the YMCA to provide donations and account support.

• A keen interest in credit control, finance, or accounting, and a desire to build a career in this field
• Excellent communication skills, forward thinking and the ability to have difficult conversations with empathy
• Be passionate about customers and always seek to provide a first class service
• A highly motivated self-starter with a strong desire to learn, contribute to problem-solving, and take ownership of daily tasks
• Ability to work independently and as part of a team in a fast paced environment
• Forward-thinking, with a growth mindset and a good head for numbers!

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• Octopus Energy Group is a unique culture
  . An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
  
  We’ve also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub - Octopus Employee Benefits

Where necessary, we sometimes use AI tools to help with parts of our hiring process, like reviewing applications or assessing responses.

We’re lucky to receive a huge amount of interest, so these tools help our recruiters manage that volume, not replace them. Ultimately, every hiring decision (for example, whether to progress your application or not) is always made by a real person in our Talent team.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic.

Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.