Business Credit Specialist

As a Credit Specialist in the Business Credit Operation teams you’ll use your expertise to support individuals and businesses who have fallen into arrears.

• Reaching out to customers with overdue accounts to discuss and agree appropriate payment plans.
• Answering inbound calls, and responding to customer email inquiries regarding debt, payment plans, and their energy account.
• Providing outrageously good customer service to support our Business customers in leaving our debt collection process, discussing objections to their switch and credit referencing.
• Resolve queries from both internal and external third-party partners, maintaining a flexible approach which is conscious of commercial impact.
• Support in managing warrant activities and ensure we’re maintaining a resolution mindset throughout the process to disconnection where necessary
• Assisting the team in utilising credit reference agency data and financial insights to inform effective, risk-aware escalation and debt resolution decisions.
• High attention to detail and accuracy for tracing down liable parties using highly specialised tools
• Supporting the identification and resolution of common account issues to improve the customer journey and reduce obstacles to them making payment.
• Assist the team in identifying customer trends and supporting the development and deployment of repayment strategies.
• Working collaboratively with team members and the wider credit family to do the right thing for the customer, and build sustainable long-term solutions.
• Working closely with the wider Business operations team, to advise Energy Specialists on debt processes and the Credit Team perspective.
• You will also have the opportunity to work with charities close to Octopus such as the YMCA to provide donations and account support.

• A keen interest in credit control, finance, or accounting, and a desire to build a career in this field.
• Excellent communication skills, forward thinking and the ability to have difficult conversations with empathy.
• Be passionate about customers and always seek to provide a first-class service.
• A highly motivated self-starter with a strong desire to learn, contribute to problem-solving, and take ownership of daily tasks.
• Ability to work independently and as part of a team in a fast-paced environment.
• Forward-thinking, with a growth mindset and a good head for numbers!