Fraud and Controls Lead

Role overview

As our Fraud Performance and Controls Lead, you’ll be leading the performance and optimisation or our end to end Policy Fraud portfolio, driving commercial value through the effective design, performance and continuous improvement of fraud controls, underwriting referrals and operational processes. You’ll act as the critical link between Underwriting, Analytics and Operations, with accountability for maximising fraud prevention outcomes, reducing friction for genuine customers and delivering sustainable profitability through an effective fraud control framework.

• Owning the performance of the Policy Fraud portfolio against agreed fraud, commercial and customer measures, identifying opportunities to improve fraud detection, referral efficiency and underwriting outcomes.
• Driving initiatives that improve loss ratio, referral performance and operational efficiency and presenting portfolio performance, risks and opportunities to senior stakeholders.
• Acting as the senior fraud representative for policy fraud referrals and controls, influencing the underwriting strategy through operational insights and fraud intelligence and partnering with analytics, pricing and underwriting teams to improve referral rules and control performance - supporting the next generation of fraud prevention strategies.
• Optimising end-to-end workflows, removing process inefficiencies, ensuring consistent operating models across work streams and coordinating change activity impacting operations.
• Leading the review of significant fraud and large loss cases to help identify control weaknesses and emerging fraud threats, producing actionable insights that strengthen controls and identifying trends, vulnerabilities and opportunities - ensuring lessons learned are translated into measurable business improvements.
• Leading initiatives to improve the effectiveness and efficiency of fraud operations, identifying automation opportunities, supporting the implementation of new fraud controls, decisioning capabilities and customer journeys and driving simplification and standardisation of operational processes.

• Extensive experience across insurance fraud, underwriting, financial crime or commercial risk management.
• Strong understanding of fraud controls, referral strategies and operational performance management.
• Experience in leading and delivering measurable commercial outcomes, change and transformation initiatives.
• Exceptional stakeholder management skills with the ability to influence senior leaders.
• Strong analytical capability with the ability to interpret complex data and convert insights into action.
• Commercially minding with a strong understanding of insurance profitability drivers.

Recruiter intro/screening call 1st stage interview with hiring leader 2nd interview with hiring leaders leader.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey.

We also welcome applications through the Disability Confident Scheme (DCS).

Regrettably we are unable to offer sponsorship for this role.

• Competitive salary and £5k car allowance
• Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
• Competitive bonus scheme - all colleagues are eligible for our annual 4
  
  Cs performance bonus
• Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
• Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and…