Business Quality Assessor

Business Quality Assessor

Leicester;
Office based with hybrid working upon probation completion

Full Time, Permanent

£25000 - £28000 per annum

Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology.

Due to continued growth, they are looking to expend their case checking team at their office in Leicester.

Key Tasks:

• Assessment of client files to ensure compliance with regulations and company standards.
• Ensure their Appointed Representatives are, as per FCA guidelines, always Treating Customers Fairly and delivering good customer outcomes.
• Provide compliant guidance and support to staff and Appointed Representatives.
• To instruct and coach members in order to improve risk assessment ratings.
• Accurately record any findings and corrective activity.

Experience:

• Ideally our client is looking for someone with experience, with a good grounding and understanding of working on a regulatory environment.
• Experience of working under pressure, prioritising and working to tight deadlines is essential.
• It is essential ...