Patient Engagement Lead

Job Summary

We have an exciting opportunity for a Patient Engagement Lead to join the team at HMP Fosse Way, a Category C Resettlement prison in Leicester. HMP Fosse Way opened in May 2023. It is a state‑of‑the‑art facility designed to provide skills and qualifications to inmates, helping them secure meaningful employment on release and reduce re‑offending rates.

Hours: Full time, 37.5 hours per week, Monday – Friday, 8 am – 4 pm / 9 am – 5 pm.
Salary: £28,485 – £37,109 per annum, depending on experience.

Candidates are required to have a legal right to work in the UK. Due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

As the Patient Engagement Lead, your responsibilities will include:

• Encouraging prisoners to engage with the healthcare team and attend appointments, reducing non‑attendance.
• Securing vaccinations, tests and other necessary healthcare.
• Acting as the first point of contact for complaints, escalating where necessary.
• Running patient focus groups, gathering feedback and establishing areas for improvement.
• Providing one‑to‑one support to patients, discussing complaints and feedback.
• Collaborating with patients across all pathways – primary care, mental health, substance misuse.
• Championing health promotion, liaising with prisoners and the wider healthcare team.
• Listening to patient feedback and concerns, addressing them and seeking solutions.

• Bespoke induction, including our Introducing Health in Justice training course.
• Competency framework.
• Regional and national career development opportunities.
• Our bespoke Learning Management System to address your learning needs.
• Support from the wider team.

• Company pension scheme.
• 25 days annual leave increasing with service up to 28 days per year, plus public holidays.
• 24/7 employee assistance helpline and financial assistance when needed.

We are looking for caring, compassionate and driven professionals who can help us drive our vision for fair and inclusive healthcare access to all. Key attributes include:

• Excellent communication skills.
• Time management and organisational skills.
• Experience working in a prison or secure setting (preferred).
• Clinical knowledge (bonus).
• Complaints handling experience (bonus).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service will be made to check for any previous criminal convictions.

Practice Plus Group

1 Tigers Road, Glen Parva, Wigston, LE18 4WS

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