Patient Care Co-odinator - pw

Patient Care Co-odinator - Minimum 20hrs pw

We are looking to appoint a Patient Care Co-ordinator for a minimum of 20 hours per week to join ourbusy GP practice. This role is established as the first point of contact for patients,contractors and visitors as well as carrying out general tasks associated with a GP surgery.

You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.

You will have excellent communication skills and IT literacy, a compassionate and friendly nature who can operate in a busy environment with a range of peopleand professions, as you will be working our clinical and administration teams alongside the general public.

Your regular duties in this role will be dealing with telephone, faceto face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in thewider community.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients,ensuring every contact is of the highest quality.

You will be regularly processing prescription requests and providing a full service within the Reception team.

Working part time, receiving patients, consulting with members of practice team.

Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional.

Register new patients, temporary residents and any requiring immediate and necessary treatment,carefully checking all details for accuracy and enter on computer registration link.

Taking message sand passing on information.

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.

Processing and distributing incoming and outgoing mail.

Filing and retrieving paperwork.

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

Providing clerical assistance to practice staffas required, including word/data processing, filing, photocopying, and scanning.

Keeping the reception area, notice boards,leaflet etc. tidy and presentable

Cover sickness/annual leave and work reasonable overtime when required

Perform any other relevant and reasonable duties that may be requested by the lead receptionist,practice manager or partners.

Undertake statutory and mandatory training as required.

Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.

Greengate Medical Centre has a low turnover of staff as we offer a flexible and warm working environment. We offer paid tea breaks where possible and annual staff outings to ensure the team wellbeing.

Our list size is 11,500 patients with 3 practice nurses, an Enhanced Diabetes Nurse, 1 HCA,1 phlebotomist, 2 salaried GPs, overseen by 5 very supportive GP Partners. We are a training practice and fully support staff in our organisations' development. We provide flexibility where required in working hours and are very staff-focussed in order for them to provide the best patient care and experience possible.

Job Responsibilities

RECEPTION

Receiving patients, consulting with members of practice team

Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Register new patients, temporary residents and any requiring immediate and necessary treatment,carefully checking all details for accuracy and enter on computer registration link

Taking message sand passing on information

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Ensure that system is operational at the beginning of each day and switched…