Clinical Operational Manager - Complex Care

Overview

Clinical Operational Manager - Complex Care

Location: Bedford, on site

Company: One Call
24 Healthcare

Salary & Benefits: £48,000 per annum

About One Call
24 Healthcare

The role of the Clinical Operations Manager is to support the person-centred delivery of quality-based care functions within One Call
24 Healthcare and provide Clinical and managerial oversight of a residential service consisting of 3 young adults with complex needs and a team of approximately 25 HCAs. The role also supports the day-to-day care delivery activities within the Complex Care teams, as the needs of the client and business dictate. The Clinical Operations Manager needs to be flexible to the requirements of our clients and the business and also ensure that the reputation of the business is that of a company who provides a safe and effective service which enhances the lives of our customers.

• Provide leadership to the service manager and care team.
• Carry out care plan and risk assessment reviews.
• Conduct medication and clinical audits to ensure compliance with company policies and best practices.
• Provide clinical supervision, training, and competency assessments for care staff.
• Support the delivery of safe, person-centred care for individuals with long-term and complex conditions.
• Liaise with MDTs to ensure cohesive and effective clinical support.
• Participate in audits, spot checks, and feedback sessions to drive continuous improvement.
• Maintain your clinical skills and knowledge through ongoing professional development.
• Build strong, supportive relationships with care teams, management, clients, families and professionals.
• Oversee a team of 20 - 30 care workers, ensuring the highest standards of care delivery.
• Undertake regular care shifts, to monitor and improve levels of care provision
• Provide clinical escalation out of hours in conjunction with our wider Clinical Lead team.

• Registered Nurse - Adult/LD with valid NMC registration
• Experience in Complex Care and supporting individuals with a learning disability
• Community experience
• A commitment to high standards of clinical practice and person-centred care

• Opportunity to make a meaningful impact in people's lives every day
• Supportive management team and collaborative working environment
• Ongoing professional development and training opportunities
• Mileage compensation for travel between services

If you are passionate about delivering quality care and have the right experience, we want to hear from you.

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One Call
24 Healthcare is committed to promoting equal opportunities. This role includes a genuine occupational requirement in line with client needs and UK employment law.

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