IUC Duty Shift Manager; Clinical – Part Time

About The Role

Location:

Hybrid –you’d need to be located in a commutable distance to either London, Dorking, Ipswich, Bristol or Exeter.

Hours:

18 hours per week

Salary: £25,750

Join Our Team as a Clinical Duty Shift Manager

We’re looking for an experienced and dedicated Clinical Duty Shift Manager (CDSM) to join our Integrated Urgent Care (IUC) Operational Delivery Team. This is a key role responsible for real‑time clinical resource management, ensuring safe, effective and high‑quality service delivery across our IUC/111 network.

If you thrive in a dynamic environment, remain calm under pressure, and want to make a meaningful impact on patient care, we’d love to hear from you.

• Providing clinical advice and guidance to contact centre sites.
• Working closely with the non‑clinical Duty Shift Manager to maintain safe patient services.
• Acting as a central point of contact for network operations during live service delivery.
• Monitoring real‑time performance KPI data and reacting to demand appropriately.
• Completing management reports and clinical documentation throughout the shift.
• Managing escalation processes and communicating service triggers (OPEL framework).
• Overseeing staff adherence via workforce management tools.
• Conducting risk assessment of CAS and 111 clinical call‑back queues.
• Managing clinician resources effectively, including patient consultations and safety functions.
• Supporting sites with meetings, audits, and training as operationally feasible.
• Leading Bronze‑level responses during adverse incidents and supporting BCP/incident drills.

• NHS Pathways Licensed Advisor
• Current NMC or HCPC registration

• Live operational resource management
• Clinical management in IUC/111
• Major incident & resilience planning
• Real‑time clinical service delivery
• Auditing and risk management

• Calm, confident and effective decision‑maker
• Strong communication skills
• Adaptable, resilient and comfortable with rapid change
• Excellent organisation and prioritisation abilities
• Able to work with multi‑disciplinary teams
• Professional, clinically competent and reliable

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.